Cancellation and refund policy
Version 1 · in force since October 4, 2026
Draft text — in force until reviewed by a lawyer.
Every number on this page is the one the site calculates with: they come from the same place.
Who cancels, and what comes back
| Situation | What happens |
|---|---|
| You cancel early | You get a full refund. |
| You cancel late | 15% of what you paid is kept (50% to the owner, 50% to the platform); 85% comes back. |
| You don't show up | No refund: the owner is paid for the service. |
| The owner cancels | Full refund; the owner gets a warning. |
| The owner blocks time that has bookings | Full refund for each booking. |
| Your master left and nobody else is free | Within 48 hours you pick another time or a full refund. No answer means a full refund. |
| Weather (outdoor sports fields) | You pick another time or a full refund. |
| A venue request isn't confirmed within 24 hours | The request is declined with a full refund. |
| The venue offers something else | You have 24 hours to accept or refuse; refusing or not answering means a full refund. |
| Your payment arrived late and the time was taken | Full refund, plus other free times. |
| The owner closes the business | Upcoming bookings are cancelled with full refunds. |
When "late" starts
- Venues and events: less than 72 hours (3 days) before the start.
- Restaurants, salons and sports fields: less than 24 hours before the start.
The late fee is calculated on the amount you actually paid (add-ons included).
How to cancel
Cancel from My bookings on the site. The screen shows exactly how much comes back before you confirm.
If something went wrong
If the place was closed, the service wasn't provided, or something else went wrong, press "Report a problem" on the booking page before 10:00 the day after your visit. The owner isn't paid until an admin decides.
Deleting your account
If you delete your account while you have upcoming bookings, 50% of what you paid comes back to you, 10% goes to the owner and 40% to the platform. That's why we suggest cancelling your bookings first.
When the money arrives
Refunds go back to the card you paid with (through Payme or Click). Depending on the bank and the payment system this can take a few working days.
Questions? Write to us on Telegram (a person answers 09:00–21:00).