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Pick a day and time on the place's page, press "Continue", enter your phone and pay with Payme or Click. The time is held for you for 5 minutes while you pay. You only sign in right before paying.

Bookings are paid in full on the site in advance, with Payme or Click — that's what guarantees your time. We never store your card details.

Open the booking in My bookings and press "Cancel" — the screen shows how much comes back. Cancel early for a full refund. Cancel late (venues: under 72 hours, other places: under 24 hours before the start) and 15% is kept. Details: Cancellation and refund policy.

Refunds go back to the card you paid with, through Payme or Click. Depending on the bank this can take a few working days. You can follow it in My bookings.

If you can't come, cancel ahead — cancelling early gets a full refund. No-shows aren't refunded. Running late? Message the owner in the booking's chat. The late cancellation fee is 15%.

Press "Report a problem" on the booking page before 10:00 the day after your visit. The owner isn't paid until an admin decides; you get a full or partial refund depending on the decision.

To our Telegram bot (one tap to connect at checkout) and to browser notifications. Turn them on or off in your profile settings. We don't send SMS or email.

At checkout you pick one discount: a promo code, this place's points, or a referral discount — they don't stack. Points are added after your visit and shown under My rewards.

After your visit, rate the place on the booking page and add text and photos. Only customers who actually visited can review.

"Delete account" is at the bottom of your profile. If you have upcoming bookings only 50% of them comes back — so cancel them first.